Returns and Exchanges

How to return or exchange Curved Rose jewellery

We want you to love your Curved Rose jewellery. If sadly it’s not love at first sight, our exchange and returns policy is very simple.

If you buy our jewellery for a gift or for yourself and it simply doesn’t fit, doesn’t suit or it’s just not you, don’t worry. You can return it to us for an exchange or a refund as long as the item is unworn and still in perfect condition. 

Exchanges

We want you to be the proud owner of a piece of Curved Rose jewellery, so if you would like to exchange your item for a different size or for something else instead, we can do that for you - you’ll just need to make sure you post it back to us within 30 calendar days from when you received the item.

Before you post it, get in touch with us at returns@curvedrose.com to let us know that you would like an exchange, why you would like to exchange and what you would like instead - be sure to include your order reference number in your email.

We’ll get back to you to confirm that the new item is in stock and let you know if we need to refund or charge any price difference to your payment card.

Then you’ll just need to package your jewellery securely, in it’s original packaging, including a copy of the confirmation email you received when you purchased the item and send it back to us at:

Curved Rose, PO Box 3263, Bristol, BS3 9HA.

Not wanting to be bossy, but we strongly recommend you use a registered form of post and obtain proof of postage, as we cannot accept responsibility for parcels that get lost or damaged in the post.

Once we have received and checked your package, we will post your gorgeous new jewellery out to you and let you know it’s on the way.

Refunds

If you would like to return your item of jewellery back to us for a full refund, you’ll need to return it to us within 14 calendar days from when you received it.

E-mail us at returns@curvedrose.com to let us know that you would like a refund and the reason for the return – be sure to include your order reference number in your email.

Once we have confirmed we have received your e-mail, package the jewellery up securely in it’s original packaging, including a copy of the confirmation email you received when you purchased the item and send it back to us at:

Curved Rose, PO Box 3263, Bristol, BS3 9HA.

We will process your refund to the original payment card that was used to purchase the item. If there are any problems, one of us will contact you.

If you are returning something due to a fault or mistake of ours we will refund your postage costs. Just include the receipt for postage in the package. For all other returns you will need to pay for the postage to return the jewellery safely to us.

We’re sure that you were going to anyway, but we do strongly recommend that you use a registered form of post and obtain proof of postage, as we cannot accept responsibility for parcels that get lost or damaged in the post.

Gift Vouchers & Jewellery Paid for with Vouchers

If you are lucky enough to have received some Curved Rose gift vouchers, we are sure that you will enjoy spending them, but just in case you need to know, the above returns and exchange policy applies to vouchers, with a few exceptions listed below.

If for any reason when you receive your chosen jewellery, it isn't right for you, just email us at returns@curvedrose.com with your order reference number and you can exchange it.

In the hopefully unlikely event that you can't find something you love, or if you have money left to spend after your exchange, we will issue you with a new voucher code that you can use online in the future.

Please note refunds for gift vouchers can only be given to person who paid for them and to their original card.

Just one more thing

When you return something to us, please do make sure you let us know the reason why, not because we want to quibble, but simply because it will hopefully help us to improve our designs and services in the future.


Curved Rose
Specialising in contemporary jewellery in larger sizes for the modern curved woman.